RideAuction is an online auction service allowing customers to negotiate the best price for their personal transportation needs in the San Francisco Bay Area. Stay tunes as we add more cities and counties

Select the type of a ride you need (eg: Airport, Hourly, Point to Point, Exotic Cars), and enter the starting point, destination, time of travel and number of passengers. Click on the “Price Check” button and you will be presented with a confirmed price for your submitted ride, and an average price for your submitted ride. You may accept the confirmed price and continue to the personal and Payment Information screen. Should you wish to place a bid lower than the confirmed price for the ride you have submitted, then click in the box under “Place Your Bid” and enter your bid amount. Your bid request will be sent to 100 hundreds of providers via SMS in Real Time and those who accept with the highest rating will be awarded your ride request.

You will be directed to a page to enter passenger contact and credit card information, and you will be asked to accept the terms and conditions of your bid. Click on the “Submit” button.

You will be directed to a screen in which your user information is already displayed. Please check this information and update it as necessary. You must re-enter your security code on the credit card we have on file, accept the terms and conditions of the bid, and click on the “Submit” button.
Clicking on the “Submit” button will direct you to a 2 minute count-down timer which will display while we contact drivers in your area. Upon acceptance of your bid by our service provider, you will be sent a confirmation email with your driver’s contact information.
A service provider may also reply to you with his/her proposed price, at which point you may decide to either accept this price or decline it. If the price proposed by the service provider is accepted by you, a confirmation e-mail will be sent to your e-mail address along with the order confirmation and driver contact information.
If your bid has not been accepted, you may try to place a bid again at a price closer to the average price or you may purchase a confirmed ride.

Selections are based on the criteria you provide in your request (type of service, number of passengers, etc.); we route your request to a list of providers in your service area.

This could mean that our service providers in your area are currently booked and unavailable for the specific dates for which you submitted your bid. We recommend you re-submit your bid or ride request later, in order to take advantage of any cancellations or openings with providers in your area. If you have tried re-submitting several times, and your bid or ride request is still not accepted, this means that we do not have any service providers available in your area at the present time. We are constantly working to expand our coverage, so please check back regularly to see if we’ve added providers in your area.

You submit your ride request and contact details (name, phone and email). We provide your details to the providers matching your needs, who will respond to your request.

RideAuction will only use your contact details to connect you to the Service Provider who accepted your bid and to confirm your request. We will not share any of your details with any other third parties.

To participate in auction for your ride is free, upon acceptance of your order the 15% of your bid will go to RideAuction and all remaining amount will be due to the driver upon completion of a ride. You may pay provider with any major credit card or cash.

Yes. If you have booked with a Service Provider using the RideAuction service, we encourage you to rate our operators. Your reviews are very important to us. Please be sure to submit the review using the same email address that you used to book your ride , so we can match you in our customer database . At the completion of your ride you will be be getting an e mail to rate your ride and provider.

Yes. We appreciate hearing about your experience and use your feedback to improve our website features and services. Please send feedback to: cs@rideauction.com
Customer Accounts

Go to the RideAuction homepage and click on “Registration” at the top right hand corner of the page. This will lead you through the simple steps of creating an account with us. You will receive an e-mail confirmation of your account set up. If you do not receive an e-mail from us please check your spam in-box

Please click here to reset your password and have it sent to your email address. If you do not receive an email from RideAuction within in a few minutes please check your spam in-box.

Log in to your Customer Account in the top right corner of our homepage. In the navigation menu on the left side of the screen, click on “My Recent Reservations”. This will pull up a list of all of your past reservations. To view or print the full details of the reservation, click on the link that says “Full Details: view/print” which is located in the top right corner of the particular reservation box.

Log in to your Customer Account in the top right corner of our homepage. In the navigation menu on the left side of the screen, click on “My Credit Cards”. You may edit or delete a Payment Method.
Questions about schedule changes

You must contact your Service Provider directly to work with them to change your existing reservation. If you need to cancel a reservation, you must call your Service Provider at the contact number given to you with your ride conformation email. Cancellation penalties are time sensitive, so it is best to call as soon as you know that you need to cancel. Please note that the RideAuction fee of 15% deducted from your accepted bid amount is non-refundable and non-transferable. For more details, please read our Cancellation Policies.

The RideAuction fee of 15% deducted from your accepted bid amount is non-refundable and non-transferable. Please be sure to review the Booking Conditions link at the bottom of your confirmation e-mail.

We sincerely hope that this does not happen, however given the nature of the travel industry, there are times when a vehicle gets delayed due to an unforeseen event, such as a traffic accidents. Each of our Service Providers offers different On-Time Guarantees and Quality Assurances. If you don’t see a provider at your requested time, contact Service Provider (contact information of Service Providers on your order confirmation email and also available at your order history). We take lateness and no-shows seriously at RideAuction, it is our policy that if a Service Provider does not show up to the scheduled ride for any reason, they will be de-listed from RideAuction.

If your flight arrival time has changed or is cancelled, please contact your Service Provider directly to notify them of the change. In the case of cancelled flights with no reschedule, you must contact your Service Provider immediately in order to not be charged as a no-show. We will refund the RideAuction fee charged to your credit card in case of flight cancellations. For more details, please read our Cancellation Policies
Reservations

Once you enter your starting point, destination, number of passengers and all other applicable requests, you will need to click on the “Price My Ride” button, which will display an average price for your ride. In the “Place Your Bid” box enter your price which should not be 30% off average price. Once you enter your bid, you will be prompted to enter your credit card number and accept terms and conditions, your bid will be dispatched to service providers in your area. Once your bid is accepted you will receive an email confirmation with driver’s contact information.
If your original bid was not accepted try to increase your bid amount to increase your chance of winning a bid.
Our providers can also reply to you with their proposed price. You have an option of accepting or declining this price.

For all Airport transfers please allow enough time in advance of your flight. We advise you to be at the airport 2 hours prior to your flight for domestic flights and 3 hours in advance for all international flights.

Yes. If we successfully get you the ride you want at the price you request, the reservation is locked immediately and your credit card is charged 15% fee of your bid amount with remaining amount paid to Service Provider upon fulfillment of the booked ride. Since all RideAuction fees are non-refundable, non-changeable and non-endorsable, please be sure that you are ready to buy your ride before you submit your request.

The status of your request is available 24 hours a day via our automated response system. The toll-free phone number to check your status is provided to you after you submit your ride request. For large groups and exotic cars your request can take up to an hour to find out whether a Service Provider is willing to accept your reservation at your price for the destination and dates you want.

RideAuction has created a secure environment for credit card transactions. We use Secure Sockets Layer (SSL) technology to encrypt all personal information including your name, address, and credit card number to prevent it from being read during transmission over the Internet.

Yes. If you prefer to speak with an operator who can assist you with your ride request over the phone, you may call our Operator Service at 888-884-3077 days a week between 9 am – 9 pm (Pacific Standard Time). Have your credit card number ready when you call.

For the complete rules, please click the following link to be directed to our Terms and Conditions of Use agreement

To receive a confirmed reservation, you must have entered your credit card details into the RideAuction reservation page and hit the “Reserve” button. You will then be brought to a page which says “Reservation Confirmation” at the top, outlining the details of your reservation and drivers contact information for your convenience. At the top of the confirmation page you will find the name of the service provider with whom you have booked, and you will see your ride number. You will also receive an e-mail from us titled “Reservation Confirmation” with Service Provider details and contact information.

Please be sure that your credit card number, expiration date, billing name and address exactly match those associated with your credit card. Please be sure you have entered the accurate security code (CVV or CID number). For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number. For American Express cards, the four-digit CID number is printed on the front of the card above the card account number.
If you are still having trouble entering your credit card, please contact us at 888-884-3077